In this week's edition of the CSN, we're talking all things Customer Success Playbooks! We hope these resources inspire you to build the ultimate playbook for your CS team.
We're hopping on the Magic School Bus for this week's edition of the CSN! Learn why customer education should be a prioritized investment to grow your Customer Success organization and streamline the customer journey.
This week's CSN focuses on collaboration! Cross-collaboration is essential for optimizing Customer Success teams, and we've lined up some awesome resources to prove it.
Take a slice (or two) of advice from this week's edition of the CSN! We're sharing blogs filled with wisdom on how you can become an even better Customer Success Manager.
We're putting a rom-com twist on customer churn this week, feeding our subscribers the latest reads on reducing and preventing customer churn!
In this edition of the CSN, get inspired to lead your Customer Success team to achieve their goals in 2023!
In this edition of the CSN, read about the latest takes for CSM and customer onboarding, plus some tools to consider adding to your onboarding tech stack.
In this issue, we're focusing on customer health scores, with articles discussing customer health score metrics, frameworks, and some handy tips and tricks to set you up for success.
In this issue, Customer Success keeps customers at the center with articles on customer centricity, customer experience, and so much more!
In this issue, Customer Success wants a bigger piece of the budget pie and wants you to keep them in mind when creating your tech stack! And more!