Sending Customer Success Newsletters in an Economic Downturn

Doing our part during these frustrating times the only way we know how, by sending a newsletter.

Showdown Legends of CRM vs. CSP

CRM? CSP? What's the difference? Do you need both? Which one comes first? We're answering all of these questions and more in this issue.

Tears for (Customer) Tiers & Segments

We're backkkkkkk, and Happy belated Halloween! This week, we're talking customer tiers and segmentation strategies... tears not necessarily required.

Putting the 'Manager' in Customer Success Manager

Or Manager, Customer Success... Whatever way you swing it, in this issue we're chatting about the internal management involved in managing Customer Success teams, and managing up within your organization.

Speaking of Retention...

Did someone mention retention? Oh yeah, it was the CustomerSuccessNewsletter! Speaking of retention, in this issue we're talking CSQLs, CX tech, and more (as long as it relates to retention). Keep reading!

Must Be Product-Led Customer Success On the Brain

This week we've got Product-Led Growth, and Customer Success' role in it, on the brain. We're talking expert webinars, the importance of PLG for CS, and beyond.

Take us to your leader 👽🛸🖖

In this week's issue we're talking about the folks who head up Customer Success departments—questions you should ask when hiring them, their goals, what they're responsible for, and beyond!

All Roads Point to Customer Success

Choosing the road less travelled to Customer Success? This ones for you! We're talking transitioning into a Customer Success career, and more!

Let's Hear It for the CSMs

Let's give the CSMs a hannnnnddddd! We're talking what your CSM new hires wish you included in onboarding, capabilities model, CS courses, and beyond!