Customer Success vs. Everybody
Customer Success vs. everyone (but in a fun way), book recommendations, acquisitions from a CS perspective, and beyond.
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Why You Gotta Go and Make Churn So Complicated?
This week we're talking churn prediction, prevention, better offboardings, and beyond.
A CSMs First Word? 'Data'
In this weeks issue we're talking data democratization, what makes 'good' data, choosing a CDP, and beyond.
How to Convince Decision Makers to Make Decisions
How to convince Customer Success decision makers to increase customer education budgets, select a CS Platform, and more.
NO Customer Success REGRETS
6 things founders will look back on in SaaS and regret, the CX terms every CEO should know, supporting CS through change and growth, and beyond
We're backkkkk, nailing the handoff, sales & CS collaboration, and more
What do I think is the most critical thing in Customer Success as a new customer journey starts? Nailing the handoff.
The CS communities you should join — Issue #27
Top 5 Customer Success communities to join | ChurnZeroCheck out our roundup of the top five Customer Success communities you should consider joining and becoming a member of today.ChurnZeroCori PearceWhy you need to think about renewals before a customer even signs up.A conversation with two experts in the space.
Steal these 5 retention strategies — Issue #26
Churn Reduction: 5 Powerful Strategies For Preventing Customer ChurnSteal 5 strategies to manage churn and win more customer renewals. Learn talk tracks, strategies, and secrets top CSMs use to reduce churn.GongJonathan CostetMapping Your SaaS Customer Journey in Seven StepsYour SaaS customer journey map charts a path toward satisfying client
How do you manage feature requests? — Issue #25
How SaaS Companies Manage Feature Requests | UseResponseLearn how SaaS companies manage feature requests, development challenges, and what feature request tracking software they use to keep requests in order.UseResponseAnna Kuzma5 Models for Monetizing Customer Success - ESGFor some, monetizing Customer Success may feel like a long way off. Others are
QBRs are stupid — Issue #24
QBRs Are StupidStupid Is As Stupid Does..LinkedInAaron ThompsonAttracting and Retaining Customer Success Talent — The Success LeagueThere are so many great employees out there looking to break into Customer Success. Here are a few tips to find (and keep!) them.The Success LeagueBrian HartleyHow to Build a Help Center? The