Choosing the road less travelled to Customer Success? This ones for you! We're talking transitioning into a Customer Success career, and more!
Let's give the CSMs a hannnnnddddd! We're talking what your CSM new hires wish you included in onboarding, capabilities model, CS courses, and beyond!
Oh, Sally can wait, she knows it's not too late to check out the latest issue of the CustomerSuccessNewsletter all about knowing what you can and can't control when it comes to angry customers.
This week... you guessed it... we're talking churn, baby, churn. Churn analysis, prediction, demystifying churn with qualitative research, and more!
VoC best practices for teams and leadership, a new take on VoC is VoX, doing nothing, and more.
We're talking customer advocacy, advisory boards, referral programs, and more!
Customer Success vs. everyone (but in a fun way), book recommendations, acquisitions from a CS perspective, and beyond.
This week we're talking churn prediction, prevention, better offboardings, and beyond.
In this weeks issue we're talking data democratization, what makes 'good' data, choosing a CDP, and beyond.
How to convince Customer Success decision makers to increase customer education budgets, select a CS Platform, and more.