All Roads Point to Customer Success
Choosing the road less travelled to Customer Success? This ones for you! We're talking transitioning into a Customer Success career, and more!
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Let's Hear It for the CSMs
Let's give the CSMs a hannnnnddddd! We're talking what your CSM new hires wish you included in onboarding, capabilities model, CS courses, and beyond!
Dear Customers, Don't Look Back in Anger
Oh, Sally can wait, she knows it's not too late to check out the latest issue of the CustomerSuccessNewsletter all about knowing what you can and can't control when it comes to angry customers.
Churn Baby Churn
This week... you guessed it... we're talking churn, baby, churn. Churn analysis, prediction, demystifying churn with qualitative research, and more!
Raise Your Voice (of the Customer)
VoC best practices for teams and leadership, a new take on VoC is VoX, doing nothing, and more.
Under My Customer Advocacy Umbrella-ella-ella-ay-ay-ay
We're talking customer advocacy, advisory boards, referral programs, and more!
Customer Success vs. Everybody
Customer Success vs. everyone (but in a fun way), book recommendations, acquisitions from a CS perspective, and beyond.
Why You Gotta Go and Make Churn So Complicated?
This week we're talking churn prediction, prevention, better offboardings, and beyond.
A CSMs First Word? 'Data'
In this weeks issue we're talking data democratization, what makes 'good' data, choosing a CDP, and beyond.
How to Convince Decision Makers to Make Decisions
How to convince Customer Success decision makers to increase customer education budgets, select a CS Platform, and more.