A CSMs First Word? 'Data'

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Customer Success Trends Scream, I Scream, We All Scream for Data Democratization

In customer success, data democratization means going beyond pre-built reports and dashboards by granting CSMs the ability to build their own custom reports and dashboards and share them internally or directly with customers.

What Makes ‘Good’ Data in Customer Success?

"The best way customers can get ahead of the game and prepare for implementation is to conduct data cleaning. Time spent improving the accuracy of your data is always time well spent."

How to Choose the Best Customer Data Platform

Since there’s a wide variety of CDPs in the market and they do not all fully deliver the capabilities of a customer data platform, Insider prepared a great question list for you to think about when choosing the right CDP for your needs.

Cookies, Compliance and Customer Data: Preparing for a Privacy-First Future

As the landscape of the internet changes to a privacy-first model, business leaders are being forced to reevaluate their strategies to remain compliant, maintain consumer trust, and stay competitive in this digitally-driven era.

In other SaaS CS News 🚨

Customer Satisfaction is Still the Most Popular Call Center CX Metric We Have, And Here’s Why…

Customer Satisfaction Metric

MediumSQM Group

Setting and Measuring Customer Success Outcomes—OKRs v KPIs v Metrics

The ultimate goal of any CS organization is to retain and grow revenues that come from existing clients, but in order to reach this ultimate goal, there are many objectives the CSM needs to achieve.

Enrique RothEnrique Roth

Podcast #37A — Tish Looper, VP of Customer Success at TigerGraph

Written by Sneha Saxena

MediumWomen Who Code

We'll leave you with...

The Future of AI: Holographic Concerts (by way of Medium)