A Spring Cleaning of Your Customer Engagement Strategies

In this edition of the CSN, get ready to learn how to freshen up and revamp your customer engagement strategies this spring!

A Spring Cleaning of Your Customer Engagement Strategies
It's time for a little ✨spring cleaning✨

If you know someone who would benefit from this newsletter, just forward this email along or send them this link!

The Engagement Model to Drive SaaS Customer Success

Looking for the best customer engagement model? You've come to the right place. See how this engagement model will help drive your customer success organization and effectively engage your customers with your product or service.

Engaging The Unengaged Customers

Learn how to build memorable customer experiences by investing in the engagement phase, knowing which metrics will be the most useful, and what Customer Experience tools will benefit you (and the customer) the most.

Effective Customer Engagement Model & Best Practices

Customer engagement models facilitate customer engagement with the product and the business. See what model and best practices work best for your business and will help your customers get the support they need to stay engaged.

Motivation vs. Discipline — Skyrocket Customer Engagement

When working with your customers, you have to be an effective coach, striking the right balance between motivation and discipline. Explore the differences between motivation and discipline & how to effectively apply them to engage customers.

In Other SaaS CS News 🚨

Customer Success Bootcamp: Deploying a Customer Success Management Platform the Right Way | ClientSuccess
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best way to build, deploy and drive adoption for your Customer Success Management platform.
3 Customer Success Books That Will Boost Your Skills (Plus More Recommendations)
Hey everyone! If you’re in the Customer Success game and you want to up your skills, I’ve got some sweet book🧁recommendations for you:
‎CHURN.FM: EP 190 | Robin Singhvi (SmartCue) - How Smartcue leverages customer champions to define their product roadmap and increase retention on Apple Podcasts
‎Show CHURN.FM, Ep EP 190 | Robin Singhvi (SmartCue) - How Smartcue leverages customer champions to define their product roadmap and increase retention - Mar 16, 2023

We'll leave you with...

"CRISPR (also known as Cas9) is a gene editing technology that has reversed 'permanent' vision loss in a recent research study and is a glimmer of hope to those who suffer from Retinitis Pigmentosa." (Thanks to the Good News Network)

The hereditary condition Retinitis Pigmentosa is one of the most common causes of blindness, affecting 1 in 4,000 people.

Researchers in China have used a genome-editing technique, CIRSPR, to correct a mutation that leads to the condition in both mice and humans.

The ability to edit the genome of neural retinal cells—particularly any unhealthy or dying photoreceptors—could be a life-changing treatment for patients fighting diseases such as Retinitis Pigmentosa —> Keep Reading

Subscribe to The Customer Success Newsletter

Don’t miss out on the latest issues. Sign up now to get access to the library of members-only issues.