About The Customer Success Newsletter

Our Mission

The objective of The Customer Success Newsletter is to highlight the very best Customer Success content in the industry. Our mission is to improve your customer success skill set and knowledge with actionable best practices, industry trends, and peer-to-peer advice. We’re happy to share that that mission isn’t going anywhere!

Why Customer Success pros subscribe (and you should too)

Business leaders, CS leaders, and CS practitioners read TheCustomerSuccessNewsletter to connect with peers, level up in their careers, and stay one step ahead of the curve in Customer Success.

TheCustomerSuccessNewsletter is an independent publication launched in April 2016 by Alex Bakula-Davis. The newsletter was acquired by Vitally in May 2022.

Read more about the acquisition here:

TheCustomerSuccessNewsletter is Now a Part of Vitally
The rumors are true—we’re beyond excited to share that TheCustomerSuccessNewsletter.com is now part of Vitally.

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