All Roads Point to Customer Success

Choosing the road less travelled to Customer Success? This ones for you! We're talking transitioning into a Customer Success career, and more!

All Roads Point to Customer Success

If you know someone who would benefit from this newsletter just forward this email along or send them this link!

5 Reasons Customer Success is a Smart Career Pivot

Send this one to your friends! Why? Because our friends at RecastSuccess are talking about why you should consider a career pivot toward Customer Success. Then they're providing you with the tools you'll need to actually do it.

Transferring Skills: From Assistant Coaching to Customer Success

"I work in a customer success role teaching kids Brazilian Jiu-Jitsu, barefoot, in a gi. I have been doing this for 7 years, and it has helped me grow as a person and has taught me skills that an outsider may not automatically assume it would."

Pathways to Customer Success: From Sales to CS

When we dig a little deeper, there are many skills that are actually similar between the two, and someone with a Sales career might find that they’re able to easily transition into a Customer Success career.

Why Customer Success was a great fit for me!

I have been absolutely blessed to be able to make this career move, a significant role change in how you serve customers and to pivot from Sales to CSM while staying within a company.  These moves are not easy to manage.

In Other SaaS CS News 🚨

3 Easy Ways To Delight Customers At Scale | Catalyst
“Scale” can feel vague in customer success. This guide shares 3 concrete ways to delight customers at scale.
Would your customer do the trust fall with you? - ChurnZero
Learn four trust-building strategies to create a more positive customer experience that leads to glowing reviews, solid customer case studies, constructive feedback, and higher retention.
Expansion is not sold. It’s earned. | Gainsight Software

We'll leave you with...

Why are we so obsessed with productivity? (by way of Medium)

All the way back in the 18th century, Benjamin Franklin published his daily routine as part of his autobiography.

No 6 AM Barry’s Bootcamp session or morning green juice, but it’s not so different from what you might find on “grindset” Twitter today.

And when Franklin’s routine went viral recently, it begged some questions...Keep reading -->

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