By Hally Darnell — Jun 29, 2022 No one cares about features — Issue #28 If you know someone who would benefit from this newsletter just forward this email along or send them this link!Digital Customer Success: No One Cares About Features | CatalystIn Part 1 of the Digital CS Series, Ben Lee explains how to approach building a successful tech-touch programCatalystBen LeeThe #1 Reason SaaS Companies Stall Out at $15m-$20m ARRPart of my job when I invest in a start-up is to get folks excited about the company. It’s not that hard.LinkedInJason M. LemkinPros and Cons of Net Promoter Score (NPS)It’s time to celebrate: your NPS has increased! But what does this mean exactly??? All SaaS companies aim to increase their NPS. But the first question is: do you need it? Let’s look at some key facts about NPS.LinkedInValentina Ricupero | Business ConsultingCustomer Value Hierarchy: A Bold Structure For Uniting Your Organization Around Customer ValueA bold structure for a customer value hierarchy that will unite your organization in pursuit of market-leading revenue retention & expansion.ValuizeEmily Ryan Reading time: 6 minsIn Other News: The story of Crazy Eddie and his crazy scheme to skim millions from his public company.