Strategizing the Ultimate Customer Success Playbook
In this week's edition of the CSN, we're talking all things Customer Success Playbooks! We hope these resources inspire you to build the ultimate playbook for your CS team.
Haley Teeples
Next Stop for Customer Success Organizations: Customer Education
We're hopping on the Magic School Bus for this week's edition of the CSN! Learn why customer education should be a prioritized investment to grow your Customer Success organization and streamline the customer journey.
Collaborate & Listen; CSN is Back With a Brand-New Edition
This week's CSN focuses on collaboration! Cross-collaboration is essential for optimizing Customer Success teams, and we've lined up some awesome resources to prove it.
A Slice of Advice for Customer Success Managers
Take a slice (or two) of advice from this week's edition of the CSN! We're sharing blogs filled with wisdom on how you can become an even better Customer Success Manager.
How to Keep a Customer From Churning in 10 Days
We're putting a rom-com twist on customer churn this week, feeding our subscribers the latest reads on reducing and preventing customer churn!
Sleighing Customer Success Leadership in 2023
In this edition of the CSN, get inspired to lead your Customer Success team to achieve their goals in 2023!
(On)Boarding the Customer Success Express
In this edition of the CSN, read about the latest takes for CSM and customer onboarding, plus some tools to consider adding to your onboarding tech stack.
Score BIG with Customer Health
In this issue, we're focusing on customer health scores, with articles discussing customer health score metrics, frameworks, and some handy tips and tricks to set you up for success.
Customers = center of the (CS) universe
In this issue, Customer Success keeps customers at the center with articles on customer centricity, customer experience, and so much more!