Hally Darnell

In this issue, Customer Success wants a bigger piece of the budget pie and wants you to keep them in mind when creating your tech stack! And more!

CRM? CSP? What's the difference? Do you need both? Which one comes first? We're answering all of these questions and more in this issue.

We're backkkkkkk, and Happy belated Halloween! This week, we're talking customer tiers and segmentation strategies... tears not necessarily required.

Or Manager, Customer Success... Whatever way you swing it, in this issue we're chatting about the internal management involved in managing Customer Success teams, and managing up within your organization.

Did someone mention retention? Oh yeah, it was the CustomerSuccessNewsletter! Speaking of retention, in this issue we're talking CSQLs, CX tech, and more (as long as it relates to retention). Keep reading!

This week we've got Product-Led Growth, and Customer Success' role in it, on the brain. We're talking expert webinars, the importance of PLG for CS, and beyond.

In this week's issue we're talking about the folks who head up Customer Success departments—questions you should ask when hiring them, their goals, what they're responsible for, and beyond!

Choosing the road less travelled to Customer Success? This ones for you! We're talking transitioning into a Customer Success career, and more!

Let's give the CSMs a hannnnnddddd! We're talking what your CSM new hires wish you included in onboarding, capabilities model, CS courses, and beyond!