Customers = center of the (CS) universe
In this issue, Customer Success keeps customers at the center with articles on customer centricity, customer experience, and so much more!
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6 Practical Ways To Increase Customer Centricity
It is vital for customers to feel engaged. Engagement leads to advocacy, trust, and ultimately a way for companies to learn and think more like their customers. CSMs are an excellent resource for growing and sustaining customer engagement.
A Complete CX Guide for 2023
Customer Experience (CX) is always your company’s main product. Customer experience is what draws customers, determines what and how often they purchase, and significantly affects customer loyalty and lifetime value.
Crafting Customer Retention Emails
Customer retention emails are sent to existing customers to encourage them to continue using your product. Customer retention emails are cost-effective, increase brand loyalty, reduce churn, and generate more revenue.
The 5 Types of Customer Experience
Do you know the different types of customer experience? By focusing on each type of customer experience, businesses can increase customer loyalty, customer satisfaction, and customer recommendation.
In Other SaaS CS News 🚨
Areeya Lila
Kellie Capote
Artem Gurnov
We'll leave you with...
"A new form of energy storage will debut in Switzerland after 14 years of engineering and installation. " (by way of The Good News Network)
14 miles of tunnels were carved out under the Swiss alps to assemble massive prefabricated turbines and pumps around a pair of water reservoirs 1,800 feet underground.
The Nant de Drance plant will radically change the energy picture for Southern Europe. Keep reading ->