Customers = center of the (CS) universe

In this issue, Customer Success keeps customers at the center with articles on customer centricity, customer experience, and so much more!

Customers = center of the (CS) universe
Scientific proof that customers are at the center of the universe

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6 Practical Ways To Increase Customer Centricity

It is vital for customers to feel engaged. Engagement leads to advocacy, trust, and ultimately a way for companies to learn and think more like their customers. CSMs are an excellent resource for growing and sustaining customer engagement.

A Complete CX Guide for 2023

Customer Experience (CX) is always your company’s main product. Customer experience is what draws customers, determines what and how often they purchase, and significantly affects customer loyalty and lifetime value.

Crafting Customer Retention Emails

Customer retention emails are sent to existing customers to encourage them to continue using your product. Customer retention emails are cost-effective, increase brand loyalty, reduce churn, and generate more revenue.

The 5 Types of Customer Experience

Do you know the different types of customer experience? By focusing on each type of customer experience, businesses can increase customer loyalty, customer satisfaction, and customer recommendation.

In Other SaaS CS News 🚨

How Unified Customer Data Benefits More Than Just Marketing:
Aligning Sales, Marketing, and Customer Success
In economic downturn, adopt durable growth for better customer experience | Gainsight Software
The priorities that customer success teams live and breathe every day are changing because of the economy. Are you ready to adapt and invest in customers?
Why customers don’t care about your features (and what to do about it)
The SaaS (software as a service) business model made it dramatically easier and cheaper for organizations to try out new solutions. Gone…

We'll leave you with...

"A new form of energy storage will debut in Switzerland after 14 years of engineering and installation. " (by way of The Good News Network)

With a storage capacity of 20 million kilowatt hours, enough to store the energy from wind, solar, nuclear or hydro and channel it to nearly 1 million homes, the Nant de Drance hydro-electric plant is now ready.

14 miles of tunnels were carved out under the Swiss alps to assemble massive prefabricated turbines and pumps around a pair of water reservoirs 1,800 feet underground.

The Nant de Drance plant will radically change the energy picture for Southern Europe. Keep reading -> 

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