Customer Success Wants Pie
In this issue, Customer Success wants a bigger piece of the budget pie and wants you to keep them in mind when creating your tech stack! And more!
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How CS Can Get a Bigger Piece of the Budget Pie
Downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. The solution is for CS leaders to learn how to get money to spend money so that they can make more of it.
Customer Success: Investment Thesis
A CSM without a CS software takes notes on Google Docs or Apple notes, sifts through 10 different windows to find relevant data, relies on engineers for product usage reports & requests marketing teams to send one-off emails to customers.
How to Create a Tech Stack With Your CS Team in Mind
Depending on what type of organization you’re in and how your Customer Success department was built, your tech stack could be helping your Customer Success team achieve its goals, or it could be potentially holding it back.
5 Reasons to Start Revenue Operations with Experts Now
Almost 75% of high-growth companies will apply Revenue Operations Approach by 2025. It means those who started aligning all the processes in the companies now will win tomorrow or in the nearest future.
In Other SaaS CS News 🚨
We'll leave you with...
Chimpanzees Share Experiences With Each Other ‘Just Because’–A Trait Once Thought to Be Only Human (by way of Good News Network.)
Now we know that chimpanzees do this too—a behavior once thought unique to humans.
Scientists recently observed a young chimp nagging its mom for attention for the sole purpose of showing her a leaf—for no reason other than to say something like, “Look, isn’t this a cool leaf?” Keep Reading -->