How do you manage feature requests? — Issue #25
How SaaS Companies Manage Feature Requests | UseResponse
Learn how SaaS companies manage feature requests, development challenges, and what feature request tracking software they use to keep requests in order.

5 Models for Monetizing Customer Success - ESG
For some, monetizing Customer Success may feel like a long way off. Others are but a hop, skip, and a jump away.

Defining the Customer Success Operations Role
Customer Success Operations ensure that CS initiatives are carried out as efficiently and effectively as possible. This means optimizing the CS workflows to be scalable while using the most appropriate digital tools to fulfill its work.
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The new standard for customer health
There’s a new standard for customer health. Because when the whole world stops, that’s when you have to start (re)thinking.
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In Other News: The professor who beat roulette.