How to Convince Decision Makers to Make Decisions

How to convince Customer Success decision makers to increase customer education budgets, select a CS Platform, and more.

How to Convince Decision Makers to Make Decisions

If you know someone who would benefit from this newsletter just forward this email along or send them this link!

How to Convince Decision Makers to Increase Customer Education Budgets

Whether you are trying to kickstart your training program or seeking to expand your existing one, the case for securing additional financial resources from key decision makers often relies on one key capability: demonstrating positive ROI.

How to Get Stakeholder Buy-In on Your Customer Success Platform Selection

In this buyers guide you'll discover how to evaluate and choose a CS Platform for your organization, including key questions to ask vendors throughout the buying process, ways to get stakeholder buy-in on your platform selection, and beyond.

How to Help DMs Understand the Importance of CS Ops

To completely leverage expanding customer success effects, your CS leader needs an individual or team to help map out the where, when, and how customer success intersects your daily operations and transforms your customers’ journey.

How to Prepare and Position Yourself for a Promotion to CS Leadership

Promotions and title changes typically mean that you have increased responsibility and impact. The best way to position yourself as a Senior CSM is to quantify how you grew your impact as a CSM over time, against a set of core CS outcomes.

In other SaaS CS News 🚨

10 Top Customer Success Trends You Should Follow in 2022
Customer success is a must in 2022. If you’re getting started with customer success, these ten trends are worth following.
10 Golden Rules in Customer Service To Deliver Top-Notch Support and Exceed Customer Expectations
The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will…
Why Implementation isn’t Onboarding - Custify
Discover why implementation is not onboarding and what you can do to offer a great experience to customers in both stages.

We'll leave you with...

Decision rights and communicating how choices get made (by way of Medium)

In a nut-shell, decision rights are a clear definition of who will make a decision for any given situation.

There are a total of 7 decision rights with each change in decision rights also increasing the amount of time required to reach the decision and the amount of buy-in received from the group. Keep reading --> 

Subscribe to The Customer Success Newsletter

Don’t miss out on the latest issues. Sign up now to get access to the library of members-only issues.