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Spotting the Warning Signs for Troubled Accounts
If you're a Customer Success Manager (CSM), consider establishing an Early Warning System (EWS) for your accounts. An EWS allows you to set indicators for accounts, alerting you early on of any accounts showing signs of trouble.
12 Ways to Stop Churn Immediately
There is not a single business that has never lost a customer. Every business deals with it differently: some immediately look for new customers, while others analyze what went wrong and figure out a solution to prevent further loss.
What is Customer Churn?
In this blog, learn why customer churn is detrimental to company growth and why it is critical for organizations to define a calculation that can measure and monitor customer churn rates at any given time.
The Big Book of Churn
In this guide, learn how companies that put a larger emphasis on their Customer Success organization are seeing churn reduction and learning how to retain their customer base better and grow their revenue.
In Other SaaS CS News 🚨
We'll leave you with...
"Japanese oncologists have discovered how to use artificial DNA in a whole new way to naturally kill cancer cells by helping the immune system identify them." (Thanks to The Good News Network)
By creating a hairpin-shaped pair of DNA molecules called oHPs, the researchers found a way to expose cancer to the immune system’s targeting procedure to stop, and in some cases reverse, human cervical cancer and breast cancer-derived cells.
The results of this study are great news for doctors, drug discovery researchers, and cancer patients, as it will introduce new options for drug development and medication policies. Keep Reading->