How to Keep a Customer From Churning in 10 Days

We're putting a rom-com twist on customer churn this week, feeding our subscribers the latest reads on reducing and preventing customer churn!

How to Keep a Customer From Churning in 10 Days
Putting a rom-com twist on customer churn😉

If you know someone who would benefit from this newsletter, just forward this email along or send them this link!

Spotting the Warning Signs for Troubled Accounts

If you're a Customer Success Manager (CSM), consider establishing an Early Warning System (EWS) for your accounts. An EWS allows you to set indicators for accounts, alerting you early on of any accounts showing signs of trouble.

12 Ways to Stop Churn Immediately

There is not a single business that has never lost a customer. Every business deals with it differently: some immediately look for new customers, while others analyze what went wrong and figure out a solution to prevent further loss.

What is Customer Churn?

In this blog, learn why customer churn is detrimental to company growth and why it is critical for organizations to define a calculation that can measure and monitor customer churn rates at any given time.

The Big Book of Churn

In this guide, learn how companies that put a larger emphasis on their Customer Success organization are seeing churn reduction and learning how to retain their customer base better and grow their revenue.

In Other SaaS CS News 🚨

20 Must-Read Books on Customer Success for 2023
Take your self-development a step further with these fantastic books on customer success.
12 Predictions for Customer Success in 2023 | SuccessCOACHING
As we look forward to the year ahead, the future is bright in the world of Customer Success. With 2023 upon us, we asked some of the top CS leaders to make their best Customer Success predictions about where the industry is heading and what we can expect. 
Crafting Great Personas Can Inspire Potential Customers to Say ‘Yes’
Crafting personas means you to understand your customer and their pain points. This helps you to discuss your product in a way that resonates.

We'll leave you with...

"Japanese oncologists have discovered how to use artificial DNA in a whole new way to naturally kill cancer cells by helping the immune system identify them." (Thanks to The Good News Network)

Cancer cells don’t function like normal cells as they overproduce or underproduce certain materials in the body.

By creating a hairpin-shaped pair of DNA molecules called oHPs, the researchers found a way to expose cancer to the immune system’s targeting procedure to stop, and in some cases reverse, human cervical cancer and breast cancer-derived cells.

The results of this study are great news for doctors, drug discovery researchers, and cancer patients, as it will introduce new options for drug development and medication policies. Keep Reading->

Subscribe to The Customer Success Newsletter

Don’t miss out on the latest issues. Sign up now to get access to the library of members-only issues.