Is the Customer Journey over? — Issue #21
Customer Success Career Paths — Customer Success Field Guide
After taking that first Customer Success Manager role — what’s next? Where can I go as a CSM in my career? That’s what we’re answering today on CSFG. Hundreds of interviews with CS professionals over the last 10 years have given us an understanding of the most common career paths following someone’s
Brian LaFaille
Celine Doumar of MeetElise Talks Customer Success at Early-Stage Startups
In this episode of 17 Questions on the Future of Customer Success, we’re chatting with Celine Doumar, Senior Account Manager at MeetElise.
Delores Cooper
How Microsoft Uses the ADKAR Model to Improve Customer Success
Driving adoption is a critical aspect of customer success at Microsoft. Here’s how they use ADKAR to influence buy-in and diagnose customer blockers.
Emma Stephen
Is the Customer Journey Over? | Akita
In Other News: What exactly is all this web3 stuff?