By Hally Darnell — Jun 30, 2022 Is the Customer Journey over? — Issue #21 Customer Success Career Paths — Customer Success Field GuideAfter taking that first Customer Success Manager role — what’s next? Where can I go as a CSM in my career? That’s what we’re answering today on CSFG. Hundreds of interviews with CS professionals over the last 10 years have given us an understanding of the most common career paths following someone’sCustomer Success Field GuideBrian LaFailleCeline Doumar of MeetElise Talks Customer Success at Early-Stage StartupsIn this episode of 17 Questions on the Future of Customer Success, we’re chatting with Celine Doumar, Senior Account Manager at MeetElise.Delores CooperDelores CooperHow Microsoft Uses the ADKAR Model to Improve Customer SuccessDriving adoption is a critical aspect of customer success at Microsoft. Here’s how they use ADKAR to influence buy-in and diagnose customer blockers.ProsciEmma StephenIs the Customer Journey Over? | AkitaAkitaIn Other News: What exactly is all this web3 stuff?