If you know someone who would benefit from this newsletter just forward this email along or send them this link!
What Your New CSM Hires Wish You Did (& Didn't) Include During Onboarding
Vitally & RecastSuccess are bringing together CS leaders and practitioners from RecastSuccess, BigCommerce & Culture Amp to discuss CSM onboarding & how CS organizations can scale their onboarding process.
The Customer Success Manager Capabilities Model
While there is a common agreement on the “MUST-HAVE” characteristics, the CSM role has become more demanding & multifaceted. CSMs are expected to integrate various skills such as project management, task prioritization, etc.
10 Best Customer Success Courses and Training Programs for Customer Success Managers
How do you know which certifications or training programs are the best for you? We’ve listed what we think are the best customer success courses and training programs for customer success managers.
CSM as Mini-CEO: How to Lead without Authority
Ultimately, CSMs guide toward positive outcomes by inspiring action, but not always owning the activities to be done. They lead by influence, not authority. In many ways, the CSM role sounds harder than being a CEO.
In Other SaaS CS News 🚨
We'll leave you with...
The Surprising History of Crossword Puzzles (by way of Medium)