Melding Product-Led Growth and CS — Issue #23
The Importance of Product-Led Growth for Customer Success | ChurnZero
Product-led growth and Customer Success can go hand-in-hand for boosting your revenue. Learn more about how you can implement a product-led growth strategy.
Cori Pearce
Between Two Churns with Ashna Patel
Ashna Patel, Top 25 Customer Success influencer and co-founder of CS Insider & CS Ladies, shares her customer horror story that almost led to the worst possible outcome: churn.
Remco de Vries
Best Customer Success Practices During Mergers & Acquisitions
Mergers & Acquisitions can be a risky time for the customer success department but here is how to ensure best practices with this playbook.
Jahan Patel
Stop Sending Me Customer Surveys Unless You Care What I Have to Say!
Hardly a day goes by that I don’t receive one or more customer surveys in my email inbox from the places I do business with.
shephyken
In Other News: Cruise is opening up driverless rides to the public in San Francisco.