NO Customer Success REGRETS

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Regret #1: Not Having Had More Folks in Customer Success

Jason Lemkin of SaaStr is highlighting six more things founders will look back on in SaaS and regret. And in a surprise to, well, no one, not doing enough to support customers/customer success takes the top two spots on this list.

Regret #2: Not Knowing These 6 CX Terms as a CEO

Today's CEO better be up to speed on the CX lingo and terminology that’s now de facto from the field to the boardroom. And it’s not just learning the terms; it’s learning why and how they’re so critical to your growth.

Regret #3: Not Supporting a CSM Team Through Change and Growth

Leaders and decision-makers need to take specific steps to properly lead their CSM team through these times of change to ensure that the team stays unified, everyone feels supported, and the level of service is the same or better for customers.

Regret #4: Not Choosing the Right Customer Data Platform for your Business

Since there’s a wide variety of CDPs in the market and they do not all fully deliver the capabilities of a customer data platform, Insider has prepared a great question list for you to think about when choosing the right CDP for your needs.

In other SaaS CS News 🚨

Why the SaaS Downturn Will Accelerate Product-Led Growth | Gainsight

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Everything You Need to Know About Customer Service in the Metaverse

Get to know all about the metaverse, what it means for customer service, and determine if your business should get involved.

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Top 10 NPS Survey Best Practices for Customer Success Managers

As a customer success manager, do you want to optimally utilize the NPS survey to derive positive results for your organization? If yes, check out this blog, where we have provided 10 NPS survey best practices to help you achieve this feat in no time.

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We'll leave you with...

The case for the vertical farm (by way of Medium)