Must Be Product-Led Customer Success On the Brain
This week we've got Product-Led Growth, and Customer Success' role in it, on the brain. We're talking expert webinars, the importance of PLG for CS, and beyond.
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Watch: Defining Customer Success' Role in Product-Led Growth
Vitally is bringing together a panel of CS & Growth leaders from leading Product-Led companies, Hotjar, Productboard & Mixpanel, to discuss Customer Success' role in enabling PLG and what CS teams need in order to be successful in doing so.
The Importance of Product-Led Growth for Customer Success
Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. That’s where PLG strategies come into play.
Customer Success Manager Models for Product-Led Growth
In this article, you’ll learn why digitally-led CSMs are the top pick for SaaS companies and the essential skills your team needs to build a great low-touch CSM.
What Product-Led Companies Look Like
The heart of why we gather data in a product approach is being customer-centric. Customer centricity means seeking to understand your customers rather than assuming that you know what they want.
In Other SaaS CS News 🚨
Niyathi Rao
Artem Gurnov
We'll leave you with...
Mood and brain wave music to help you focus and be more productive (by way of Medium)
To the uninitiated, this may sound very pseudoscience but it’s actually very well researched indeed." Keep Reading -->