QBRs are stupid — Issue #24
QBRs Are Stupid
Stupid Is As Stupid Does..
Aaron Thompson
Attracting and Retaining Customer Success Talent — The Success League
There are so many great employees out there looking to break into Customer Success. Here are a few tips to find (and keep!) them.
Brian Hartley
How to Build a Help Center? The Complete Step-by-Step Guide
Looking to build a help center for self-serve customer support? This guide walks you through the steps to build a help center that customers love.
Alex Friend
Evolving The Vendor-Customer Relationship To Enable Shared Value And Accountability: An Interview With Scott McCorkle, MetaCX’s CEO
MetaCX’s Scott McCorkle shares how B2B tech companies need to evolve customer value management to facilitate shared value and accountability.
Rida Ahmed Reading time: 9 mins
In Other News: Billion dollar bitcoin theft and a cringy rapper