Raise Your Voice (of the Customer)

VoC best practices for teams and leadership, a new take on VoC is VoX, doing nothing, and more.

Raise Your Voice (of the Customer)

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Top 10 VoC Techniques to Gain Valuable Customer Feedback

Voice of customer techniques are crucial for the success of any organization, whether it is B2B SaaS or not. In this blog, we discuss the top 10 techniques that help CSMs gain valuable customer feedback.

6-Step Leadership Plan To Align VoC w/Business Objectives

Without leadership support, your VoC program is bound to experience functional setbacks. Leadership in voice of customer programs is essential for establishing a customer-focused culture and inspiring internal teams to follow in their footsteps.

VoC & Insights Programs ft. CX Strategist Nicholas Zeisler

"If clients of mine have only one opportunity for VoC, I don't even recommend surveys. It's walking in the customer's shoes. You have no better way to gain insight into what your customers are experiencing than by doing it yourself."

Voice of the Experience

Slalom’s latest evolution in the experience management space is VoX — an engagement strategy that continuously and systematically captures and amplifies the “voice” of a brand, customer, employee, or partner.

In Other SaaS CS News 🚨

Customer Success Will Lead the Way Out of the Market Downturn | Catalyst
Navigating economic uncertainty successfully is about knowing precisely where to cut and where to invest...
Importance of Time to Value in Enterprise SaaS
Blog by Roshni Saraf
Customer Success: The REAL Reason your Company Invests in It
The purpose of Customer Success is not to make customers happy. It’s actually not even to make customers successful. It’s all about NRR.

We'll leave you with...

Doing nothing can be really something (by way of Medium)

“Many of us have created a ‘busy habit,’” writes Susan Weinschenk, PhD, a behavioral psychologist, author, coach, and consultant in neuropsychology.

“We’re addicted to doing stuff. We have to prove something to ourselves and the world. I’m not sure what that something is, but it involves striving, being productive, being busy, working hard, playing hard. Everything has to have a purpose and be connected with a goal. Even our leisure time has to be busy, busy, busy.” Keep reading -->

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