Retention Benchmarks by contract value — Issue #22
Career Development: What It Really Means to be a Manager, Director, or VP - Kellblog
It’s no secret that I’m not a fan of big-company HR practices. I’m more of the First Break all the Rules type. Despite my general skepticism of many standard practices, we still do annual performance reviews at my company, though … Continue reading →

Your guide to self-serve onboarding
How to get your product to sell itself

Council Post: Is Your Customer Success Team Helping Or Hindering Retention?
Here’s how to actually help your customers succeed — or not get them angry when you’re wondering if they’ll renew.

In Other News: In a headline you can't make up "The pig-human heart transplant's secret weapon? Cocaine"