Steal these 5 retention strategies — Issue #26
Churn Reduction: 5 Powerful Strategies For Preventing Customer Churn
Steal 5 strategies to manage churn and win more customer renewals. Learn talk tracks, strategies, and secrets top CSMs use to reduce churn.
Jonathan Costet
Mapping Your SaaS Customer Journey in Seven Steps
Your SaaS customer journey map charts a path toward satisfying client outcomes. Here’s a seven-step method for mapping winning results.
The Customers Who’d Leave Your Business Due to Bad Service
In saturated markets, customer service is a key differentiator. Consumers have options, so it’s easy for them to leave for a competitor.
shephyken
Even With Stock Market Downturn, Net Revenue Retention Still = Valuation | Gainsight
Even though the stock market may be on an uncertain trajectory, the key metrics driving valuations in SaaS stocks remains the same: Net Revenue Retention.
In Other News: You can now pre-order a machine that makes juice, coffee, wine, cocktails, and sports drinks.