Alex is a customer and data-driven Customer Success leader focused on building teams and processes to increase retention, adoption and growth. He founded The Customer Success Newsletter in April 2016. Currently, he serves as Vice President of Customer Success at Extracker. Connect with him on LinkedIn.
Hally is a seasoned marketer in the B2B SaaS space. She currently serves as a Senior Marketing Manager at Vitally, where she owns the editorial direction of The Customer Success Newsletter. Connect with her on LinkedIn.