Dear Customers, Don't Look Back in Anger
Oh, Sally can wait, she knows it's not too late to check out the latest issue of the CustomerSuccessNewsletter all about knowing what you can and can't control when it comes to angry customers.
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Don’t Let Them Become Angry Ex-Customers
The details don’t matter. The learning was being on the other side. For the first time ever, right or wrong, I felt so mistreated by a software vendor that I became … The “Crazy” Angry Ex-Customer.
Setting Healthy Boundaries With Clients
Wanting to please your clients to prevent this loss at all costs can leave your team drained. Instead, it’s helpful to be aware of appropriate professional boundaries and how to communicate them.
10 Ways to Make Angry Customers Happy
Experiencing an angry customer, while unfortunate, is often unavoidable. When a poor customer experience occurs, it is never too late to mitigate and certainly never too late to take on learnings.
From Overwhelmed to Over Quota
The real secret to a work-life balance as a CSM is knowing that there’s no hack or shortcut to stressing less. Instead, the path to big improvements in your performance and peace of mind is to make small but significant changes.
In Other SaaS CS News 🚨
We'll leave you with...
Are Standing Desks a Waste of Time? (by way of Medium)
Let's look at the evidence... Keep reading -->