Dear Customers, Don't Look Back in Anger

Oh, Sally can wait, she knows it's not too late to check out the latest issue of the CustomerSuccessNewsletter all about knowing what you can and can't control when it comes to angry customers.

Dear Customers, Don't Look Back in Anger

If you know someone who would benefit from this newsletter just forward this email along or send them this link!

Don’t Let Them Become Angry Ex-Customers

The details don’t matter. The learning was being on the other side. For the first time ever, right or wrong, I felt so mistreated by a software vendor that I became … The “Crazy” Angry Ex-Customer.

Setting Healthy Boundaries With Clients

Wanting to please your clients to prevent this loss at all costs can leave your team drained. Instead, it’s helpful to be aware of appropriate professional boundaries and how to communicate them.

10 Ways to Make Angry Customers Happy

Experiencing an angry customer, while unfortunate, is often unavoidable. When a poor customer experience occurs, it is never too late to mitigate and certainly never too late to take on learnings.

From Overwhelmed to Over Quota

The real secret to a work-life balance as a CSM is knowing that there’s no hack or shortcut to stressing less. Instead, the path to big improvements in your performance and peace of mind is to make small but significant changes.

In Other SaaS CS News 🚨

How Community Portals Can Transform Customer Success
Community portals can help improve customer success by providing a high-touch experience at scale while building a engaging community
v.34 | recognition, pool parties, and beef | weeknotes
Every Friday I use a random selection of prompts to write about working as a Customer Success Manager from Stockholm
Building Customer Success from Scratch (Part 1)
Building Customer Success from Scratch

We'll leave you with...

Are Standing Desks a Waste of Time? (by way of Medium)

While standing desks, and workplace standing interventions, probably do make you stand more — which, let’s be honest, is not a shocking fact — they may not improve health or wellbeing by an appreciable amount.

Let's look at the evidence... Keep reading --> 

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