Up Next: Data-Driven Customer Success Teams
In this week's edition of the CSN, discover data-driven techniques to empower your Customer Success team and deliver the ultimate customer experience.
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How Data Drives Customer Success & Revenue Growth
This blog provides all the secrets of leveraging Customer Success strategies and data-driven techniques to empower revenue growth and establish best practices for CSMs to implement into their everyday tasks.
Are Customer Success Managers Also Data Analysts?
Customer Success Managers are many things, and being a data analyst is one of them. CSMs measure and analyze customer data daily; this blog shares how to use data to create profitable strategies for engaging & retaining customers.
CSMath: Make Data-Driven Decisions in Customer Success
Looking for a resource that's not a blog? This Udemy course is an option! Learn how to apply essential statistical tools to common CS challenges, track churn accurately, plus how to interpret NPS & CSAT surveys in new ways.
3 Ways CSMs Can Use Intent Data to Prevent Customer Churn
CSMs must be hyper-aware of account health and activity. Read the blog to see three unique ways to use intent data to help drive product adoption and renewals and how to identify upsell opportunities.
In Other SaaS CS News 🚨
We'll leave you with...
"According to a new study, rooms filled with plants can help disinfect the air, adding an extra layer of coverage to protect people from the Common Cold and the Flu." (Thanks to the Good News Network)
The results of the study show the role of plants can be cleansing, influence climate change, and can affect urban and indoor air quality.
Plants could be a viable nature-based solution for air quality improvement and to defend against pathogenic outbreaks of infectious diseases —> Keep Reading