Up Next: Data-Driven Customer Success Teams

If you know someone who would benefit from this newsletter, just forward this email along or send them this link!

How Data Drives Customer Success & Revenue Growth

This blog provides all the secrets of leveraging Customer Success strategies and data-driven techniques to empower revenue growth and establish best practices for CSMs to implement into their everyday tasks.

Are Customer Success Managers Also Data Analysts?

Customer Success Managers are many things, and being a data analyst is one of them. CSMs measure and analyze customer data daily; this blog shares how to use data to create profitable strategies for engaging & retaining customers.

CSMath: Make Data-Driven Decisions in Customer Success

Looking for a resource that's not a blog? This Udemy course is an option! Learn how to apply essential statistical tools to common CS challenges, track churn accurately, plus how to interpret NPS & CSAT surveys in new ways.  

3 Ways CSMs Can Use Intent Data to Prevent Customer Churn

CSMs must be hyper-aware of account health and activity. Read the blog to see three unique ways to use intent data to help drive product adoption and renewals and how to identify upsell opportunities.

In Other SaaS CS News 🚨

SaaStock on LinkedIn: Spearheading SaaS in 2023: Industry thought-leaders

It’s no secret that the SaaS industry is poised for a huge growth spurt… especially in the US 🇺🇸 From last year’s figure of $251.17B to a mammoth $883.34B…

LinkedInSaaStock

The Major Components of Well-established Customer Relationship

Building a strong, well-established relationship with customers is essential for the long-term success of any business. A strong customer…

MediumNupur Samaddar

Customer Success Leadership Roundtable: Defining the Important Metrics to Track | SuccessCOACHING

This live online discussion features a panel of Customer Success leaders sharing their thoughts on how they use metrics and which metrics are important for CS teams to track.

SuccessCOACHING | Customer Success Training for CSMsApr 24

We'll leave you with...

"According to a new study, rooms filled with plants can help disinfect the air, adding an extra layer of coverage to protect people from the Common Cold and the Flu." (Thanks to the Good News Network)