Why You Gotta Go and Make Churn So Complicated?

This week we're talking churn prediction, prevention, better offboardings, and beyond.

Why You Gotta Go and Make Churn So Complicated?

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How to Uncomplicate Your Churn Problem

Too many businesses consider churn unavoidable and incredibly complex to determine or react to, but that is a business myth. Especially since churn, like any other revenue metric, can be tracked, analyzed, and predicted. Here’s how...

Scale or Fail: Operationalizing Churn Prediction, Prevention, Payments, and Post-Mortem

Vitally & Chargebee are bringing together a panel of Customer Success and Operations leaders to discuss how they use churn prediction to maintain, and expand within, their installed customer base and position CS as a revenue driver.

Calculate Customer Churn Rate and Reduce It

If you’re a fledgling business still trying to get its feet, you should begin tracking churn, like, yesterday. If you’re a mature business, you should regularly review your churn calculations and reporting process to ensure it’s robust enough.

Optimize user offboarding process to discover the reasons behind cancellation

A positive offboarding experience will help keep that door open. It also helps to ensure that the customer has a positive experience with your company from start to finish—a crucial component of benefiting from word of mouth.

In Other SaaS CS News 🚨

Everything you should know about Salesforce Service Cloud
Salesforce is one of the most reputed companies in the software industry, which started by providing CRM solutions. However, they are now…
Customer Success Journey Map: How to Build One and Drive Success in SaaS
Building a map is the first step toward a complete customer success strategy. You can use Userpilot to: A customer success journey map illustrates each step, stage, touchpoint, and milestone that…
How to Write Customer Check In Emails that Don’t Get Ignored
Recently, there has been a lot of buzz from sales influencers on LinkedIn against traditional check in emails.

We'll leave you with...

One of the longest-living animals on Earth was found near Belize (by way of NPR)

Researchers tagging tiger sharks off the southern coast of Belize couldn't believe their eyes when they recently reeled in a different kind of fish.

It turned out to be a Greenland shark, which is typically found in the Arctic and can live to be over 500 years old. Keep reading -->

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